“Say the Thing”: Claire Lew on Leading with Clarity

In this episode of the Amazing Teams podcast, we sat down with Claire Lew, CEO adn founder of Canopy (formerly Know Your Team), to explore the evolving role of managers and the growing need for leadership development. She discusses the challenges of navigating uncertainty, maintaining morale, and giving honest feedback, while emphasizing the need for clear communication and strong leadership in today’s complex, digital workplace.

We dive into:

• How clear, timely feedback builds stronger teams
• Why manager engagement drives morale and culture
• The challenges of growing into leadership
• What Canopy is doing differently.

Tune in for Claire’s insights on building stronger teams through thoughtful leadership and clear communication.

Resources:

• Connect with Claire on LinkedIn
• Learn more about Canopy.is
• Follow Claire on Substack

Chapters

• 0:00 The Essence of Leadership Communication
• 2:54 The Journey of Canopy and Leadership Development
• 6:10 Understanding Company Culture and Leadership Dynamics
• 9:08 The Challenges of Managing Growth
• 12:11 The Impact of Manager Engagement on Employee Morale
• 14:50 Navigating Uncertainty in Leadership
• 18:10 The Role of Managers in Times of Change
• 21:05 The Importance of Direct Feedback
• 24:05 Clarity in Expectations and Performance
• 27:00 The Power of Gratitude in Leadership