The ROI of Delight & the Power of a Well-Thought-Out Gift with Katy Carrigan

In this episode of the Amazing Teams podcast, we sat down with Katy Carrigan, CEO of Goody, to explore how thoughtful gifting drives employee engagement and recognition. They discuss the power of personalization, celebrating milestones, and building a culture of appreciation. The conversation also delves into leadership transparency, empowering teams, and how Goody navigates growth while keeping the recipient experience at the heart of it all.

We dive into:

• Why physical gifts often have more impact than monetary ones
• The common oversight of missing work anniversaries
• How remote work calls for more intentional recognition
• Why action and follow-through are key to building trust

Tune in for Katy’s insights on creating meaningful moments that make teams feel truly valued.

Resources:

• Connect with Katy on LinkedIn
• Learn more about Goody
• How Katy became the CEO of Goody

Chapters

• 0:00 The Power of Gifting in Employee Engagement
• 1:05 Introducing Goody: A Gifting Platform for Professionals
• 2:14 The Gift of Choice: Enhancing Employee Satisfaction
• 4:16 Celebrating Employee Appreciation Day
• 10:10 Common Pitfalls in Employee Recognition
• 14:05 Gifting Practices at Goody: Celebrating Milestones
• 17:31 Building a Strong Team Culture at Goody
• 19:23 Delighting the Recipient Experience
• 20:04 Empowering Team Growth and Retention
• 21:08 Navigating Career Growth in a Small Team
• 22:49 Transparency and Communication in Leadership
• 23:53 Expectations and Performance in a Small Company
• 26:03 Seasonal Business Patterns and Gifting Intent
• 30:13 Defining What Makes Work Better
• 32:02 The Power of Listening and Personal Touch
• 36:12 Gratitude and Recognition in the Workplace